FAQ
Drew Baird Fitness was created in 2015, but 3 years ago we switched to focus solely on PCOS - becoming Healthy PCOS. Ever since, we've impacted the lives of thousands of women suffering from the condition.
We are based on the Mid-North Coast Australia in a place called Lake Cathie. This is around 4 hours north of Sydney. However, we ship our PCOS products from various warehouses, one of which is located in the UK.
We have a shipping / fulfilment centre set up right here in the UK, meaning fast, reliable shipping for UK residents.
Usually, orders are processed and dispatched the day after you purchase.
For now, until January 1, we offer FREE SHIPPING to all UK residents.
If you ever receive a product that has been damaged, just send us an email at info@healthypcos.com and we will replace the order immediately for you. It's our job to ensure the goods you pay for arrive in perfect condition.
For UK residents, parcels are generally received between 2-4 business days.
Yep! We’ve made this possible for you. Once you’ve redeemed your reward - as long as it’s a discount - you’ll get a coupon code, which you can then add to your subscription order(s) on your website’s profile. Or, if it’s a new subscription order, just add the code at checkout.
If there's any damage to your product, we will 100% replace it in full. For more information on returns and exchanges, please see our returns policy.
If you are having trouble signing into your account in order to manage your subscription(s), it means that your account & subscription details have been migrated from an alternative H&B Vitamins website - but your login credentials have not.
This means, you need to create a new account using your original email address for the website in which you are unable to sign in.
Once created, you will be able to access & manage your subscription(s).
The steps are:
- Visit the website
- Create your new account whilst ensuring the email matches the email address you used to set up your product subscription (password can be anything).
- Login to your account to access your subscription(s) and loyalty program.
If problems persist, please email us at info@handbvitamins.com. We will quickly resolve this for you x
Unfortunately, the subscription app we use - ReCharge - does not allow for Afterpay / Klarna payments at this time.
No, tell us what you really think! Positive, neutral and negative reviews will all go into the draw. We only ask that all reviews be a true reflection of your experience with our products.
Provided that it is a unique review and one you have not submitted previously, you may enter as many times as you’d like.
We will draw the winners from last month's reviews on the 10th (or next business day) of each month.
We’ll send you an email on the day to the email address provided when you submitted your review to let you know what you’ve won. Make sure you have access to this email to redeem your prize!
Cash Prize Winners: We’ll ask for your details when we let you know you’ve won.
Voucher Winners: Your voucher will be included in the email letting you know you’ve won.